Abbiamo case study
Redefining the Logistics Industry: From Cash to Delivery
The Abbiamo Challenge
Abbiamo’s mission is to deliver quality and efficiency at every stage of the logistics process, turning logistics into a business differentiator and driving market growth.
The Luby solutions integrated into this project:
E-commerce & Marketplace
The collaboration between Luby and Abbiamo has resulted in an innovative solution that redefines the flow of requests and orders for spare parts distributors. Through meticulous research processes, we identified the need to create a highly accurate product catalog that would be an effective reference for users. The introduction of advanced technologies has radically changed the e-commerce landscape:
- The last mile: Optimizing the last stage of the delivery chain ensures that products are delivered quickly and efficiently to the final recipient. When implemented for Abbiamo, Lastmile ensured agile delivery of requested parts, directly contributing to customer satisfaction and reducing response time.
- Omnichannel: Seamless integration across multiple sales channels provides a consistent customer experience regardless of the channel chosen. In the solution developed by Luby, omnichannelity enabled a unified buying experience for Abbiamo’s dealers, allowing them to place orders efficiently and consistently, whether online, by phone, or through any other channel.
- Logistics: We improved Abbiamo’s operational efficiency by ensuring effective management of parts transportation, warehousing, and distribution. The logistics implementation helped reduce costs, eliminate order queues, and address the specific needs of small dealers.
CustomerX
Luby focused on improving Abbiamo’s user experience (UX). Every aspect of the platform was designed for functionality, aesthetics, and ease of use. The product catalog offers intuitive navigation, making it easy for users to locate and request parts, which strengthens customer loyalty.
In addition, the omnichannel strategy integrated multiple communication and sales channels. Dealers now enjoy a cohesive and consistent buying journey, enabling them to respond quickly to customer needs.
In addition, the omnichannel strategy integrated multiple communication and sales channels. Dealers now enjoy a cohesive and consistent buying journey, enabling them to respond quickly to customer needs.
The results of this
strategic partnership:
1 million orders processed
70% reduction in average shipping time
4x increase in ship from store
Interested in learning more about how Luby can help your business? Connect with our experts.
Client Review
“Luby’s organizing, dedication and commitment are excellent.”
Eduardo Silva – Founder, Domper
Skill Set
Front-end Development
Back-end Development
Tech & Stack
About the company
Abbiamo is a logistics customer experience platform. The company connects trucks, hubs, drivers and routes to ensure a superior customer experience from checkout to delivery.
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Technology Intelligence
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