Revitalizing the U.S. banking system

Project: GoOpen
Our Banking Evolution solution focuses on the evolution of banking systems and has helped DCI refactor the account opening module of its system. The challenge is to solve the system’s problems and transform it into a modern and functional environment. Our team of experts consists of Designers, Product Managers, Teach Leads, Architects and Developers. To transform the system into something scalable and more connectable, our work included some initial actions such as:

• Analysis of the system. Benchmarking with ten competitors.
• Walking through all the steps in the new account opening process.
• Interviewing DCI employees.
• Performing a heuristic analysis of the administrative system to find features that could be improved.

Based on these initial studies, the project to develop the new application was divided into 3 different fronts: Administration side: Used exclusively by DCI users, where the bank’s environment and product configuration can be set up. Workspace: Used mainly by banks and also by DCI users, this is the space where banks receive applications from customers, analyze their information and make the decision to approve or reject applications. Application Form: Used by bank customers to apply for a specific account. The application is sent to the banks in the workspace. The development of a design system was also necessary to standardize the product and speed up its development. In addition, we helped DCI integrate with Plaid, an application that allows efficient transfers and financial transactions between users and has been a great ally in the development of operations.