The public service that fits on the citizen's screen
Accessible, self-service portals integrated with digital identity, where the citizen resolves what they need without leaving home — fewer lines for the public and less rework for the agency.
0
one portal where the citizen resolves the public service without leaving home
A service that's hard to reach pushes the citizen away
When the portal is confusing and everything depends on the counter, the line grows and the staff burns out on repetitive service. The gaps we see most:
Outdated, hard-to-use portal
Old layout, search that finds nothing, and information buried in menus. The citizen gives up halfway through, and the agency's phone never stops ringing.
Service that only works in person
For a duplicate document or a simple appointment, the citizen has to face a line and office hours. It's time lost for them and rework for the team.
Lack of accessibility
Without proper contrast, keyboard navigation, or screen-reader support, part of the population is left out — and the agency falls short of WCAG and ADA requirements.
Services scattered across many sites
Each department with its own portal, its own login, and its own form. The citizen doesn't know where to find what they need, and the data never talks to itself.
From the portal to digital identity, the whole service in the palm of your hand
We build service portals with the standards we learned digitizing citizen service in the public and social-impact sectors.
An accessible, easy-to-navigate portal
A clear interface, search that works, and WCAG and ADA compliance built into the design. The citizen finds the service they need in a few clicks, on a phone or a computer.
Self-service, without the line
Appointments, requests, duplicate documents, and case tracking resolved online, at any hour. That's how we digitized benefits and scheduling in the digital transformation of a nonprofit ecosystem, cutting lines.
Digital identity and a citizen app
Single sign-on integrated with digital identity and an app to put services in the citizen's pocket. One login, with the security and level of assurance the public service demands.
Security and data privacy
Citizen data protected, audit trails, and handling aligned with privacy regulations. Transparency for the public and legal peace of mind for the agency.
Citizen-facing digital services Luby put into production
Digitized citizen service in the public and social-impact sectors, with fewer lines and more resolved online.
Technologies & partners
.svg)
React.svg)
Next.js.svg)
Node.js.svg)
PostgreSQL
AWSReactNext.jsNode.jsPostgreSQLAWSCommon questions about digital service portals
Let's bring your public service to the citizen's screen
Bring your agency's challenge. You'll leave the conversation with a clear path to an accessible, self-service portal integrated with digital identity.